FAQ

FAQ

FREQUENTLY ASKED QUESTIONS

Factory

Are you an excavator machine factory or trader?

We are 100% the real excavator machine factory with over 36000 square meters area, providing one-stop service. 

Payment

What is your payment term?

We accept T/T, L/C at sight, Western Union, Paypal etc.

Packing

How to package the machines?

We can ship your machines by containers, bulk ship, RORO, flat rack as your requirements. 

Lead time

How many days it takes before you deliver the goods to us?

Usually we make merchandise inventory, if we have products in stock, the shipping time will be 5-10 days after receiving the deposit.

Professional testing

Do you do product testing?

Our second-hand machinery will undergo comprehensive testing after purchase, including appearance inspection, performance testing, safety inspection, etc. We will also provide test reports for customers to review.

Procurement source

Where do you get your mechanical engineering equipment?

Our second-hand machinery mainly comes from well-known manufacturers worldwide and undergoes strict screening and testing to ensure the quality meets standards. We also perform professional maintenance and care on used machinery to ensure it performs well.

Investment value

Is second-hand mechanical engineering equipment worth buying?

Second-hand machinery is cost-effective and is an ideal investment choice. Our used machinery undergoes rigorous maintenance and care to ensure good performance and long service life. We also provide comprehensive after-sales service to ensure you get a good return on investment

Warranty service

What is the warranty period of your products?

Our used machinery has a one-year warranty covering parts and labor repairs. We also offer extended warranties to suit our customers' needs.

After-sales service

What does after-sales service include?

We provide comprehensive after-sales services, including:
* Pre-sales consultation: We provide professional consultation to customers to help them choose suitable second-hand machinery.
* Installation and debugging: We provide professional installation and debugging services to ensure that the second-hand machinery can operate normally.
* Repair and maintenance: We provide professional repair and maintenance services to extend the service life of second-hand machinery.
* Parts supply: We provide original parts to ensure that second-hand machinery can be repaired quickly.